Privacy Statement

Last Updated: August 15, 2026

1. Introduction

Secure Haven, LLC (“Secure Haven,” “we,” “us,” or “our”) respects your privacy and is committed to being transparent about how information is collected and used when you visit our website.

This Privacy Statement explains the types of information we may collect through our website, how we use that information, and the circumstances in which information may be processed by service providers that help us operate the website and respond to inquiries.

Our website is primarily intended to provide information about Secure Haven’s armed and unarmed security services and allow prospective customers to contact us about their security needs.

2. Information We Collect

Information You Provide

We may collect information that you voluntarily provide when you contact Secure Haven or submit a consultation request through our website.

This includes the information you enter into our contact form, such as your contact information and information about your facility, event, organization, security requirements, or other reason for contacting us.

Please do not submit Social Security numbers, financial account information, passwords, access codes, medical information, or other highly sensitive personal information through our general website contact form.

Information Collected Automatically

When you visit our website, certain technical and usage information may be collected automatically.

Depending on your browser, device, and website settings, this information may include:

browser and device information;
pages visited and interactions with the website;
referring website or source;
date and time of visits;
general or approximate geographic information;
cookie or similar identifiers; and
technical information needed to operate, secure, and measure the website.

We use this information primarily to operate the website, understand how visitors use it, identify technical problems, and improve website performance and content.

3. How We Use Information

We may use information collected through the website to:

respond to questions, consultation requests, and other inquiries;
communicate with prospective or existing customers;
evaluate security-service requirements;
prepare for discussions concerning possible security services;
provide customer service;
operate and maintain the website;
measure website traffic and usage;
improve website content, usability, and performance;
protect the website and our systems from misuse or security threats;
maintain appropriate business records; and
comply with applicable legal obligations.

Submitting a website inquiry does not automatically enroll you in an email newsletter or marketing-email program.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate website features, remember certain preferences, and measure website activity.

Cookies are small pieces of information stored by your browser or device.

Some cookies or similar technologies may be necessary for website functionality. Others may be used for analytics purposes to help us understand how visitors use the website.

You can generally configure your browser to block or delete cookies. Blocking some cookies may affect the way certain website features operate.

If the website offers a cookie-preference tool in the future, visitors may also be able to manage applicable cookie preferences through that tool.

5. Google Analytics

We use Google Analytics 4 to help us understand how visitors find and use our website.

Google Analytics may process information concerning your browser or device, interactions with the website, referral information, cookie or similar identifiers, and geographic information derived during processing.

Google Analytics uses this information to provide website traffic and usage reports.

Google states that Google Analytics does not log or store individual visitors’ IP addresses.

Secure Haven does not currently use the website for advertising or remarketing campaigns. If we introduce advertising or remarketing technologies in the future, we will update this Privacy Statement as appropriate.

6. Contact Forms

Our website uses WordPress and Ninja Forms to provide our online contact and security-consultation form.

Information submitted through the form is transmitted through our website so that authorized Secure Haven personnel can respond to your inquiry.

Depending on our website and form configuration, submitted information may be stored within our WordPress website database, delivered to authorized personnel by email, or both.

We use form submissions for legitimate business purposes related to responding to inquiries, discussing requested services, maintaining appropriate business records, and providing customer service.

7. Comments and Gravatar

Certain portions of a WordPress website may permit visitors to submit comments.

If comments are enabled and you submit a comment, the website may collect the information entered into the comment form. If you choose an option that allows your browser to remember your information for future comments, information may also be stored in your browser.

WordPress may also use the Gravatar service to display profile images associated with commenters. When Gravatar is used, an encoded or hashed version of the email address associated with a comment may be provided to the Gravatar service to determine whether an associated profile image exists.

8. Service Providers

We use third-party service providers to help operate and maintain our website and business systems.

These providers may include services that provide:

website hosting and infrastructure;
website analytics;
website software and technical functionality;
email and communications services;
website maintenance or technical support; and
security and backup services.

These providers may process information as necessary to perform services for us and are subject to their own contractual, security, and privacy obligations.

Important website providers currently include Google Analytics and GoDaddy.

The use of third-party services may change as our website and business needs change.

9. External Websites

Our website may contain links to websites operated by other organizations.

When you follow a link to another website, that website is governed by its own privacy practices and policies. Secure Haven is not responsible for the privacy practices, security, or content of websites that we do not control.

We encourage you to review the privacy information provided by other websites before submitting personal information to them.

10. How We Share Information

We may disclose information when reasonably necessary to:

operate and maintain our website;
allow service providers to perform services on our behalf;
respond to your inquiry or requested services;
protect Secure Haven, our customers, our personnel, or others;
investigate misuse, fraud, or security concerns;
comply with a subpoena, court order, law, regulation, or other legal requirement;
respond to lawful requests from government or law-enforcement authorities; or
complete a merger, acquisition, sale, restructuring, or similar business transaction if one occurs.

We do not use information collected through this website for targeted advertising or remarketing under our current website configuration.

11. Data Retention

We retain information for as long as reasonably necessary for the purposes for which it was collected, including responding to inquiries, maintaining appropriate business records, resolving disputes, protecting our legal interests, and complying with applicable obligations.

Different types of information may be retained for different periods.

Website analytics information may also be retained according to the settings and retention policies of the analytics services we use.

12. Data Security

We take reasonable steps intended to protect information under our control from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, internet transmission, email system, or electronic storage system can be guaranteed to be completely secure.

For that reason, visitors should avoid sending highly sensitive information through the general website contact form unless specifically requested through an appropriate secure method.

13. Your Privacy Choices and Rights

Depending on where you live and the privacy laws that apply to Secure Haven, you may have certain rights regarding personal information.

These rights can vary by jurisdiction and may be subject to statutory thresholds, exceptions, verification requirements, and other limitations.

You may contact us to ask questions about information that you have submitted through our website or to request correction or deletion of that information where appropriate.

We may need to verify your identity before completing certain requests.

14. Children’s Privacy

This website is intended for businesses, organizations, institutions, property owners, event organizers, and other persons interested in professional security services.

It is not directed toward children under the age of 13, and we do not knowingly use the website to solicit personal information from children under 13.

If we learn that personal information has been submitted through the website by a child in circumstances in which it should not have been collected, we may take appropriate steps to remove that information.

15. Changes to This Privacy Statement

We may update this Privacy Statement from time to time to reflect changes in our website, business practices, technology, service providers, or legal requirements.

When we make material changes, we will update the “Last Updated” date shown at the top of this Privacy Statement.

We encourage visitors to review this Privacy Statement periodically.

16. Contact Us

If you have questions about this Privacy Statement or information you have submitted through our website, please contact:

Secure Haven, LLC

Phone: 1 (618) 890-8026

You may also contact us through the contact form on the Secure Haven website.